I have created and published a new user-defined field in Settings and Maintenance, but it is not visible in SuperOffice CRM. Why does it happen and what can I do about it?
It can occur that changes that were made in SuperOffice Settings and Maintenance are not visible in the system right away. It could be that you created a new field or made adjustments to user roles or rights and they did not take effect. In these situations two things could be done:
Flush the SuperOffice installation
To do it please at the end of your SuperOffice installation URL add string ?flush and click enter.
Note! This (?flush) command clears GUIconfigurations type records saved in the SuperOffice database in the BinaryObject table.
Restart (recycle application pool) the SuperOffice installation
If you are a SuperOffice Online installation user recycle is being done automatically every night. It can be done on the request, please contact support by registering a request.
If you are a SuperOffice Onsite installation user recycle must be done by your IT responsible person
.
Note! It is important to know that during the recycle all users are automatically logged out from SuperOffice CRM. They can log in right afterward. We recommend informing all your SuperOffice users to prevent saving or leaving information unsaved in SuperOffice, at the moment of a restart.
More information
Articles: Recycling Settings for an Application Pool <recycling>